An Aberdeen resident and customer of the same bank for nearly 40 years, received a call on their landline from a withheld number, they were greeted by a female who advised that she was calling from her bank’s fraud team. She advised that the customer was being targeted, so the bank was sending Police to speak with her. Later that evening, a male attended at their home claiming he was from her banks Fraud Prevention Team and that he needed to install fraud prevention software onto iPad and to do so would need to take it with him. He left with the iPad and claimed it could be uplifted the following day from the local branch of the bank. This was a scam, the iPad with charger and log in details were never returned and personal details were accessed. 

We urge people to remain vigilant to criminals making contact by telephone in an attempt to separate them from their money or obtain equipment and personal details.  The Police or your bank will never ask you to transfer money to a safe account or contact you to ask for your full PINs, passwords or passcodes, nor will they remove appliances to install software.

If you receive a request asking for money, follow @TakeFiveStopFraud’s advice and #StopChallengeProtect.

If you believe you have been a victim of a telephone scam, contact Police Scotland on 101

This messaging system is not for reporting crime as responses are not monitored 24/7.  If you have time-critical information regarding the content of the above message, or if you wish to report any other non-urgent matter, please call 101.  In an emergency, call 999.

Police Scotland’s North East Division covers rural and urban areas in Moray, Aberdeenshire and Aberdeen City.  The division has five territorial command areas which have their own dedicated Area Commander, who is responsible for the daily policing function.  Each command area is served by a number of community policing teams whose activities are built around the needs of the local community.  These teams respond to local calls and look for long term solutions to key issues.  They are assisted by the division’s Crime Reduction Unit who deliver against Force and local priorities in a number of areas, including physical and social crime prevention, supporting and enhancing community engagement and creating and sustaining strong and effective partnership working.