During our engagement session at the Royal Bank of Scotland in Livingston last week, staff highlighted the 159 service.
159 is our first public-facing initiative. Intended for use by consumers, 159 provides an easy route back to safety when you get an unexpected phone call about a financial matter. Easy to remember, the short code number now connects customers of more than 99% of the UK’s retail bank current accounts safely and directly with their bank. Unlike many long-form numbers, 159 cannot be spoofed or impersonated.
More than a million calls have been made to 159 since its inception. It has been expanded to bring in new brand destinations, including Bank of Ireland UK, Bank of Scotland, Barclays, Cater Allen Private Bank, The Co-operative Bank, Danske Bank, Chase, First Direct, Halifax, HSBC, Lloyds Bank, Metro Bank, Modulr, Monzo, Nationwide Building Society, NatWest, Revolut, Royal Bank of Scotland, Santander, Spring, Starling, Tide, True Potential LLP, TSB and Ulster Bank, Virgin Money, Zempler Bank.
To find out more follow the link below – thanks to RBS Livingston for highlighting this service.
Well worth saving this number into your phone contacts for easy recall should you need it.
