Police Scotland is issuing a warning to shopkeepers and retail staff following a number of cash frauds in the Deeside area. 

In recent incidents, local businesses have been targeted by an individual using ‘ringing the changes’ tactics – a form of distraction fraud where criminals intentionally confuse cashiers during cash transactions to walk away with extra money. The total losses across affected shops in Deeside have now reached £1,100. 

How the Scam Works

The suspect makes a low-value purchase using a high-denomination banknote (such as a £50 note). 

While the cashier is counting out the change, the scammer quickly changes their mind, asks for alternative notes to be broken down, or requests additional items. 

By creating deliberate confusion and rushing the staff member, the fraudster manipulates the cash on the counter, leaving the business shortchanged. 

Advice for Retailers and Staff

Train all staff to be extra vigilant when dealing with large banknotes for small purchases. 

Do not start a second transaction or swap denominations until the first cash exchange is fully completed and the till drawer is closed.

If a customer attempts to rapidly alter a cash exchange, take a moment to pause, slow down the process, or involve a manager.

If you have been targeted, or if you notice suspicious behaviour in your area, please report it immediately to Police Scotland via 101, or call 999 in an emergency.

This messaging system is not for reporting crime as responses are not monitored 24/7.  If you have time-critical information regarding the content of the above message, or if you wish to report any other non-urgent matter, please call 101.  In an emergency, call 999.

Police Scotland’s North East Division covers rural and urban areas in Moray, Aberdeenshire and Aberdeen City.  The division has five territorial command areas which have their own dedicated Area Commander, who is responsible for the daily policing function.  Each command area is served by a number of community policing teams whose activities are built around the needs of the local community.  These teams respond to local calls and look for long term solutions to key issues.  They are assisted by the division’s Crime Reduction Unit who deliver against Force and local priorities in a number of areas, including physical and social crime prevention, supporting and enhancing community engagement and creating and sustaining strong and effective partnership working.