Since launching in July 2024, working in close collaboration with Police Scotland, the banking industry and tech partners, the Hub has provided vital assistance to more than 450 individuals, with reported cases totalling £18.2 million. Through this collaboration, the Hub has successfully recovered or prevented from loss £1.15 million offering not only financial reprieve but emotional and legal support.

At its core, the charity’s mission is to support victims of scams and fraud by empowering them through education and guidance. The Hub provides victim assistance via a support helpline, and fraud prevention education with free, accessible online resources to support for those navigating the aftermath of cybercrime

Alex Dowall, CEO of the Cyber and Fraud Hub and a former cyber‑crime specialist in the police for over 30 years, says:

“During the last year, we’ve grown to become the vital resource for those in Scotland and beyond who often feel isolated and overwhelmed in the wake of a scam, helping people of all ages regain control, recover funds, and understand their rights. A great example of this work in action was seen in the wake of recent attacks involving West Lothian Council and the City of Edinburgh Council, where our free data breaches guide was circulated to the public. 

“We’re also here to restore confidence and importantly, making sure people know they’re not alone. There is a clear path forward, both emotionally and practically, after being affected by cyber enabled fraud. With over 12,000 visitors to our website, it’s clear to see that there is a significant demand for our advice and guidance.”

As cyber crime continues to evolve and become more sophisticated, the Cyber and Fraud Hub remains committed to empowering individuals with the knowledge and tools to protect themselves and to further work with partners across sectors to ensure no one who has been affected by this sort of crime is left behind.