Dear {FIRST_NAME},

Landline phones are switching to digital, which could stop telecare alarms working. 

The analogue telephone technology that has connected homes and businesses throughout the country for decades will be shut down. The network, called the Public Switched Telephone Network, is becoming more fragile, less reliable and harder to maintain. As a result, communications providers are upgrading the old technology to modern digital services.

This transition will be seamless for most users, but vulnerable individuals who rely on telecare alarms will require special attention to help make sure alarms keep working through the switchover.

Do you or someone you know use a telecare alarm?

With the forthcoming switchover, all landline providers need to know which of their customers use telecare, so they can keep them safe.

The switchover is already happening, with Scotland scheduled to happen summer 2025, so you need to act now.

If you or someone you know uses a telecare alarm:

·  call the landline provider now for support

·  visit digitalphoneswitchover.com to find out more

·  view the TV advert at Do you or someone you know use a telecare alarm?

Please share this widely within your community.